Opening times:

8:30 -13:00 (emergencies until 13:30)

14:00 - 18:00 (emergencies until 18:30)

Should you require health information and advice hours outside of normal surgery please ring 111. This is a 24 hour service free from both landline and mobile telephone numbers.

How does it work?

Trained call advisers, supported by nurses, will assess patients’ symptoms and put them directly in touch with the appropriate professional (e.g. general practice, an out of hours doctor, district nurse, emergency dentist, chemist etc).  NHS 111 can also send an ambulance, if required.  The Service will be provided by the South Central Ambulance Service.

Each area will have a Directory of Services, listing local services, their access criteria, opening hours and current capacity.  Where possible, NHS 111 will book an appointment or transfer the patient directly to the service they need to speak to.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

Clift Surgery Dispensary and Repeat Prescriptions

This is a dispensing practice and most of our patients can therefore collect their medication from the surgery, for those living at least 1 mile from a chemist. By choosing our dispensary, you not only support the services we provide as a surgery, but you also save time and effort. Our friendly team will be happy to assist you with your prescription needs and answer any questions you may have.

Opening hours: Monday – Friday 08:30-13:00 13:30-18:30. Dispensary limited opening on 3rd Thursday of the month between 12- 3pm for training. Access to emergency medication  prescriptions will still be available.

Please note. Allow 6 full working days for prescriptions to be processed (does not including weekends and bank holidays). If you have run out of your medication and need an urgent supply, please contact the dispensary and we can arrange an emergency supply of your medication.

Managing your prescription.

At Clift Surgery, repeat prescriptions may be requested in the following ways:

• By hand – drop your repeat slip into dispensary or if closed in the post box located to the right of the main entrance.
• By post – send it to us.
• By ordering online – using NHS APP or Patient Access (N.B. NHS APP is replacing Patient Access)

We can discuss prescription queries by telephone if you have queries or problems ordering your medication.

Please see our web site www.cliftsurgery.co.uk on how to download the NHS app.

Medication Reviews. Patients on repeat medication will be asked to speak to a doctor, or practice Healthcare professional at least once a year to review these regular medications and a notification should appear on your repeat slip. Please ensure that you book an appointment to avoid unnecessary delays to further prescriptions.

Local Pharmacies. Please search on the NHS site for a list of pharmacies near you.

Pharmacists can offer advice and over-the-counter medication to help with a range of common conditions and minor injuries, such as:

• Common ailments such as coughs, colds, and the flu
• Tummy trouble
• Aches and pains
• Skin rashes
• Cystitis
• Access to the morning-after pill and pregnancy tests

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.