Appointments may be made by telephoning 01256 881228 or online. You may see any doctor, or if you wish to see a specific doctor we will endeavour to comply with your request, but it may not always be possible. When making your appointment, please help our receptionists by giving them the information they ask for. That way they can direct you to the most appropriate member of the health care team.
Any patient who feels that their problem is urgent will be offered a telephone call with the duty Doctor that day who will direct them to the most suitable Clinician and appointment.
These are for housebound patients who are unable to attend the surgery. Where possible a home visit should be requested before 10.00 am.
Please be prepared to give brief details of the problem so that you can be given appropriate priority. It is usual for the duty doctor of the day to contact you by telephone prior to the visit in order to assess the urgency and clinical need for the visit.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Late For Your Appointment
Please arrive on time for your appointment. In order to be fair to all our patients, if you arrive late and the doctor or nurse has already called you, you may be asked by reception to re-book. If you know you are going to be late and can contact us, please do so. We may be able to adjust our schedules so we can still see you.
The Clift Surgery is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance. Any patient is entitled to a chaperone if they feel one is required, and our staff have been trained to help.
The 'e-Referrals' system is a secure, electronic service, provided by the NHS, which allows you to choose a hospital or clinic and book an appointment at a date and time that is convenient for you.
How Does 'e-Referrals' work?
When you and the GP (or other healthcare staff) who is looking after you agree that you need a hospital or clinic appointment, the e-Referrals system will let you know which hospitals or clinics are suitable (based on your medical problem). You can then choose an appointment, from the options available, at a place, date and time that suits you best. Your GP (or other healthcare staff) will give you an appointment request letter, which tells you how to book your appointment. It lists your Booking Reference Number, your NHS number and one or more hospitals or clinics. It also tells you how to book your appointment by phone if you do not have access to the internet. You will also be given a password with your appointment request letter. You will need this password to book your appointment or if you have to change your appointment later.