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PLEASE NOTE : THE SURGERY IS OPERATING A TRIAGE ONLY SERVICE AT THE MOMENT

DISPENSARY IS NOW OPEN 8.30 -1.00PM & 2-6PM FOR ALL PATIENTS

 

A note from Dispensary

 

 

We would like to take this opportunity to inform all our valued dispensary patients, of some changes that we are making, to the way we run our dispensary.

 

The last year, the entire practice has worked through unprecedented times. Covid-19, and the United Kingdom leaving the European Union have brought about many changes and we thank you for your patience and understanding during these times.

 

During the past few months, the dispensary department has been operating with significantly reduced staff. Covid-19 has caused us major disruption with staff shielding, and self-isolating. As a direct result of this, our prescription processing time is often longer than the 5 working days we promote. We are very sorry for this and understand the frustration and inconvenience this causes. Please be assured that we are addressing this, and hope to be back on track soon.

 

To accommodate and facilitate change, we have decided to close the dispensary between 11.00am - 4.00pm on the last Thursday of every month, commencing 25th February. This will allow us time to further develop our skills, and manage our expanding workload, thus providing our patients with a more efficient service.

 

May we also remind you that the dispensary is closed daily between 1-2pm; we are unable to hand out medication during this time. You will receive a text message when your prescription is ready for collection. Please wait to receive this in order to avoid a wasted journey and disappointment. This system has been put in place to help you and us.

 

Since leaving the European Union at the beginning of the year, we have experienced some minor difficulties in obtaining some of our regular brands of routine medications. To manage this we are now dealing with a number of new manufacturers and suppliers. Please rest assured that your medication, unless changed by your health professional, remains the same. The changes you may notice are different packaging, slight changes to pack size and items displaying the drug name, instead of a brand name.

 

We thank you for your continued support, and understanding during these uncertain times. Without your help and loyalty, we would not have the benefit of this great dispensing facility within our practice. We remain committed to providing all our patients with the highest level of care and service.

 

With best wishes from Dr Fisher, and the Dispensary team.

 

Diabetic Eye Screening: Important Notice

The National Diabetic Eye Screening Team have recently issued guidance to restart screening for all in a phased approach. Our Restoration Plan has been agreed with the local NHS England and NHS Improvement Commissioners and we are very pleased and eager to start screening once again.

 

Please use these media assets to use in your surgeries and with social media posts (download zip folder ‘Diabetic Screening GP surgery awareness raising assets’

 

 

  • We will invite people to screening appointments in the following order:
  • Invite over next few weeks and months – those who are pregnant, under digital surveillance, newly diagnosed, had background retinopathy at last appointment (R1M0) or Did Not Attend their last appointment.
  • Next Year – Those who at their last appointment had no retinopathy or maculopathy (R0M0) are at much lower risk of developing diabetic retinopathy.

 

 Should you notice any severe changes to your sight in the meantime, please telephone your local Hospital Eye Department or A&E.

The Bookings Team will be in touch to rearrange all other appointments once screening resumes.

Thank you for your patience.

If you have any questions please do not hesitate to contact us HIOWEngagementTeam@health-intelligence.com

 

Access to GP practices – toolkit and example message for your websites

With the media continuing to focus attention on public access to GP practices, please use the NHS toolkit on accessibility.

Do consider using your social media channels to raise awareness. Every little bit helps.

These Public Health England social media assets have been developed with GP practices in mind.

 

 

 

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