eConsult

For non-urgent problems. Describe your symptoms in a few minutes and a doctor will see them the same day.
The doctor can review your case quickly, and will usually call you to follow up, and/or make an appointment for you. The appointment will be with the most relevant specialist in the Surgery, not necessarily a GP. This frees up the surgery phone line and allows doctors to concentrate on getting the right treatment for you quickly.
Make sure you provide correct phone numbers and are able to answer the phone in the hours after sending an Econsult request.

Click the image to get started.

Note that the Econsult system is only available during Surgery opening hours. This is because the EConsult system requires the Surgery to respond within a fixed time limit, which is impossible when it is closed.
Click on the large banner on the Surgery website “home” page.
You will see a page with a large banner – note that Econsult only works during Surgery open hours. Scroll down, and you will se a large list of “conditions”, and even a “body map” to help you.
If your condition is not listed, use the “Request general advice” button. The following screenshots use this path through the system, but the others are similar.
If you have an NHS login you can use that to identify yourself, or “Continue without logging in” – in this case the system will ask you to identify yourself.
The system asks a LOT of questions, often one per page. The system does not have access to your medical records, so must ask a large number of basic questions. Please be patient and answer all questions as best you can.
Depending on the answers you give, at the end of the process the system will either send a report to the Surgery, or suggest you phone the Surgery if the problem is unclear. If necessary it will recommend you go to A&E or phone 999.

Further Information