The 'e-Referrals' system is a secure, electronic service, provided by the NHS, which allows you to choose a hospital or clinic and book an appointment at a date and time that is convenient for you.

How Does 'e-Referrals' work?

When you and the GP (or other healthcare staff) who is looking after you agree that you need a hospital or clinic appointment, the e-Referrals system will let you know which hospitals or clinics are suitable (based on your medical problem). You can then choose an appointment, from the options available, at a place, date and time that suits you best. Your GP (or other healthcare staff) will give you an appointment request letter, which tells you how to book your appointment. It lists your Booking Reference Number, your NHS number and one or more hospitals or clinics. It also tells you how to book your appointment by phone if you do not have access to the internet.  You will also be given a password with your appointment request letter. You will need this password to book your appointment or if you have to change your appointment later.

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