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Please click Click Here for the latest update on COVID vaccinations and how our surgery is operating at present

NORMAL SERVICE HAS RESUMED WITH OUR E-CONSULT SERVICE. 16.04.21 16.15PM

   

 

 

 

A Note from Dispensary

 

 

We would like to take this opportunity to inform all our valued dispensary patients, of some changes that we are making, to the way we run our dispensary.

 

The last year, the entire practice has worked through unprecedented times. Covid-19, and the United Kingdom leaving the European Union have brought about many changes and we thank you for your patience and understanding during these times.

 

During the past few months, the dispensary department has been operating with significantly reduced staff. Covid-19 has caused us major disruption with staff shielding, and self-isolating. As a direct result of this, our prescription processing time is often longer than the 5 working days we promote. We are very sorry for this and understand the frustration and inconvenience this causes. Please be assured that we are addressing this, and hope to be back on track soon.

 

To accommodate and facilitate change, we have decided to close the dispensary between 11.00am - 4.00pm on the last Thursday of every month, commencing 25th February. This will allow us time to further develop our skills, and manage our expanding workload, thus providing our patients with a more efficient service.

 

May we also remind you that the dispensary is closed daily between 1-2pm, we are unable to hand out medication during this time. You will receive a text message when your prescription is ready for collection. Please wait to receive this in order to avoid a wasted journey and disappointment. This system has been put in place to help you and us.

 

Since leaving the European Union at the beginning of the year, we have experienced some minor difficulties in obtaining some of our regular brands of routine medications. To manage this we are now dealing with a number of new manufactures and suppliers. Please rest assured that your medication, unless changed by your health professional, remains the same. The changes you may notice are different packaging, slight changes to pack size, and items displaying the drug name, instead of a brand name.

 

We thank you for your continued support, and understanding during these uncertain times. Without your help and loyalty, we would not have the benefit of this great dispensing facility within our practice. We remain committed to providing all our patients with the highest level of care and service.

 

With best wishes from Dr Fisher, and the dispensary team.

 

 

Face Coverings

For our safety we ask you to wear a face mask upon entering the surgery

COVID-19 GENERAL INFORMATION

COVID-19 vaccine patient information leaflet

COVID-19 vaccine prioritisation

 

Help protect your family, our patients and staff by using our online service called eConsult available 24/7.  Click the banner at the top of this page.  eConsult is a service for patients wanting to contact the GP.  You will get a response within 24 hours.  Avoid calling the practice as our phone lines are busy.  Simply use eConsult and avoid the queue.  Thank you

(Site updated 16/04/2021)

Contact Details

Clift Surgery

Contact Telephone

01256 881228
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