Appointments

Appointments can be made in advance online via the link at the top of this page, at the reception desk or by telephoning 01256 881228.

The Practice Appointments System

Routine appointments are available six weeks ahead. GP appointments can be booked online by clicking here. Please note that it is not possible to book appointments by e-mail.

Routine Appointments

Appointments may be made by telephoning 01256 881228 or online. You may see any doctor, or if you wish to see a specific doctor we will endeavour to comply with your request, but it may not always be possible. When making your appointment, please help our receptionists by giving them the information they ask for. That way they can direct you to the most appropriate member of the health care team.

Urgent Appointments

Any patient who feels that their problem is urgent will be offered a telephone call with the duty Doctor that day who will direct them to the most suitable Clinician and appointment.

Surgeries Working Together

Clift Surgery, Whitewater Health and Chineham Surgery are working together to be able to offer our joint patient population appointments from 6.30pm – 8pm on weekday evenings and appointments on Saturday mornings. To make this sustainable you may be offered an appointment at another practice. The clinician seeing you will have access to your medical record during your consultation. You will be asked for consent at the time of booking the appointment.

Sunday morning appointments & Bank Holidays

We are also pleased to announce that we will be offering you and your family even better access to GP appointments. As well as the pre-bookable appointments now available Monday to Saturday, from October 2018, pre-bookable appointments will be available with a healthcare professional on Sunday mornings from 9:00am – 1:00pm and on bank holidays.  These appointments will be held at the North Hampshire Urgent Care premises on the Basingstoke and North Hampshire Hospital site.  These appointments are pre-bookable only, through the practice. To book you can either speak to a member of our reception team by popping into the practice, or calling during normal practice hours

New Clinics

• Diabetic Clinic - Every Thursday PM

• Baby Clinic - Every Tuesday PM

• Quit Smoking - Not running at present. Please call 0845 602 4663  or visit www.quit4life.nhs.uk

Please ring reception on 01256 881228 to book an appointment.

Help Us To Help You

Please arrive on time for your appointment. In order to be fair to all our patients, if you arrive late and the doctor or nurse has already called you, you may be asked by reception to re-book. If you know you are going to be late and can contact us, please do so. We may be able to adjust our schedules so we can still see you.

If you are unable to keep your appointment, or no longer need it, it is important that you remember to cancel it. Your appointment may then be offered to someone else.

Medical Examinations

These can be arranged for various times during the week and will require a half an hour appointment. Please note that a fee will be charged for this examination.

Chaperone Policy

The Clift Surgery is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance. Any patient is entitled to a chaperone if they feel one is required, and our staff have been trained to help.

Home Visits

These are intended only for patients who are unable, because of their medical condition, to attend the surgery. Where possible a home visit should be requested before 10.00 am.

Please be prepared to give brief details of the problem so that you can be given appropriate priority. It is usual for the duty doctor of the day to contact you by telephone prior to the visit in order to assess the urgency and clinical need for the visit.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Test Results

This is best done after 2.00pm by which time the doctor should have seen the patient's results and our receptionists are more likely to have time to deal with your enquiry. You will need to know the specific test result(s) that you require. (Some tests take longer than others to process and if you have had several tests done the receptionist will not necessarily know whether all the results are back unless you can identify them.)

The receptionist is only authorised to inform you if your test result is normal. If it is abnormal or you require further discussion or interpretation, then please refer to your doctor. The receptionists are not qualified nor permitted to enter into any discussion on these matters. Please remember, because we do so many tests we cannot contact each patient and for that reason it is the patient's responsibility to contact the surgery to obtain test results. These will only be given to the specific patient to whom they apply, so please, in the interests of confidentiality, be prepared to identify yourself. Also, please do not telephone to obtain results for a relative or friend without prior arrangement (which will require written consent).

e-Referrals

The 'e-Referrals' system is a secure, electronic service, provided by the NHS, which allows you to choose a hospital or clinic and book an appointment at a date and time that is convenient for you.

How Does 'e-Referrals' work?

When you and the GP (or other healthcare staff) who is looking after you agree that you need a hospital or clinic appointment, the e-Referrals system will let you know which hospitals or clinics are suitable (based on your medical problem). You can then choose an appointment, from the options available, at a place, date and time that suits you best. Your GP (or other healthcare staff) will give you an appointment request letter, which tells you how to book your appointment. It lists your Booking Reference Number, your NHS number and one or more hospitals or clinics. It also tells you how to book your appointment by phone if you do not have access to the internet.  You will also be given a password with your appointment request letter. You will need this password to book your appointment or if you have to change your appointment later.